Privacy Policy

Last Updated: January 14, 2025

At Moose Trail Lotto ("we", "us", or "our"), respecting your privacy and protecting your personal information is a fundamental priority. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website moosetraillotto.com (the "Site") and when you create and use a Moose Trail Lotto account to purchase and manage official lottery tickets issued under the authority of the Québec Lottery Corporation (Loto-Québec).

By accessing or using our Site or creating a Moose Trail Lotto account, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our practices, please do not use the Site or our services.

1. Information We Collect

We collect information that is necessary to operate a secure, licensed online lottery ticket service, to comply with applicable laws and regulations, and to provide you with a high-quality user experience. The information we collect generally falls into the following categories:

A. Information You Provide Voluntarily

When you create an account, purchase tickets, or contact us, we may collect:

• Account and Contact Information: Your full legal name, date of birth, residential address, email address, phone number, and account login credentials.
• Identity Verification Data: Information used to verify your identity and eligibility as required by law and by our license (for example, copies of government-issued identification, proof of address, or confirmation of age and residency).
• Payment and Transaction Details: Limited payment information (such as masked card details or payment token, transaction date and amount) processed through secure payment providers, as well as records of your ticket purchases and participation preferences.
• Communication Data: The content of your communications with us (for example, customer support emails, inquiries about your account or tickets, or feedback).
• Responsible Play & Account Settings: Any limits, preferences, or self-exclusion measures you set within your Moose Trail Lotto account.

B. Information Collected Automatically

When you access the Site or use your account, we may use automatic data collection technologies to gather certain information about your device and usage, including:

• Device and Technical Information: IP address, browser type and version, operating system, device type, time zone setting, and other technical identifiers.
• Usage Data: Login times, pages viewed, links clicked, features used (for example, ticket selection screens or account pages), and other interaction data related to our services.
• Approximate Location Data: General location information inferred from your IP address, used to help confirm you are accessing the service from a permitted jurisdiction.

2. How We Use Your Information

We use the information we collect for legitimate business purposes related to operating a licensed lottery ticket service and complying with regulatory obligations, including:

• To create, maintain, and manage your Moose Trail Lotto account.
• To process your ticket purchases, confirm entries, and provide you with transaction records.
• To verify your identity, age, and residency where required by law or by our license conditions.
• To help ensure that our services are not used fraudulently or unlawfully, including monitoring for suspicious activities.
• To communicate with you about your account, ticket purchases, draw information, updates to our services, and important legal or policy changes.
• To provide customer support and respond to your questions or requests.
• To manage responsible play tools (such as limits, account pauses, or self-exclusion measures) at your request.
• To analyze trends and usage patterns (in aggregated or anonymized form) to improve our website, security, and user experience.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to support secure access to your account, to remember your preferences, and to understand how our services are used. For more detail on the types of cookies we use and how you can manage them, please refer to our Cookies Policy .

In summary, we use:

• Strictly Necessary Cookies to enable log-in, maintain session security, and let you navigate protected areas of the Site.
• Functionality Cookies to remember your language, region, and display preferences.
• Analytical/Performance Cookies to collect aggregated statistics on how the Site and our services are used so we can improve their performance and reliability.

4. Disclosure of Your Information

We do not sell your personal information for marketing purposes. We may share your information with carefully selected third parties only in the ways described below, and only to the extent necessary for the operation of our licensed service or as required by law:

• Service Providers and Contractors: We may share information with trusted third-party companies that provide services on our behalf, such as payment processors, identity verification providers, IT hosting, security, and customer support. These parties are bound by contractual obligations to keep your information confidential and to use it only for the purposes for which we disclose it.
• Regulators and Authorities: We may share information with the Québec Lottery Corporation (Loto-Québec) and other relevant regulatory or governmental bodies when required to comply with license conditions, applicable laws, or lawful requests.
• Legal Protection: We may disclose information if we believe it is necessary or appropriate to protect the rights, property, or safety of Moose Trail Lotto, MooseTrailLotto, our customers, or others; or to enforce our Terms of Use.
• Business Transactions: In the event of a merger, restructuring, or transfer of all or part of our operations, your information may be transferred as part of that transaction, subject to appropriate confidentiality safeguards.

5. Data Security

We implement technical and organizational measures designed to protect your personal information against accidental loss and unauthorized access, use, alteration, or disclosure. These measures may include data encryption, secure server environments, access controls, and regular security reviews.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Please choose a strong password, do not reuse it on other websites, and notify us promptly if you believe your account has been compromised.

6. Children's Privacy (Strict 18+ Policy)

Our Site and services are strictly intended for adults who are 18 years of age or older (or the higher age required by applicable law). We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, you must not create an account, purchase tickets, or provide any personal information on this Site.

If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will delete that information as soon as reasonably possible. If you believe we may have information about a child under 18, please contact us using the details provided below.

7. External Links & Third-Party Sites

Our Site may contain links to third-party websites, including official resources for responsible gambling or provincial lottery information. These websites have their own privacy policies and practices, which we do not control. We are not responsible for the content, security, or privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

8. Your Privacy Rights (Canada)

If you are a resident of Canada, you may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Subject to certain limitations, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw your consent to certain forms of processing, where consent is the legal basis.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

To exercise these rights, please contact us using the details below. We may ask you to provide certain information to verify your identity before responding to your request.

9. Retention of Your Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal and regulatory requirements (including mandatory retention periods for financial and transactional records), to resolve disputes, and to enforce our agreements.

When information is no longer required, we will securely delete, anonymize, or de-identify it in accordance with our data retention policies and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page with a revised "Last Updated" date at the top.

Where required by law, we will notify you of material changes (for example, by email or through an in-account notice) and, if necessary, obtain your consent to those changes.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our handling of your information, please contact us at:

Email: [email protected]
Head Office: Montréal, Québec, Canada